Frequently Asked Questions
Everything you need to know about your aquatic and rescue gear.
How long does it take for my order to ship?
Most in-stock orders are processed within 1-2 business days. Custom team apparel or embroidered rescue gear may take an additional 5-7 business days for production before shipping.
What is your return policy for swimwear and equipment?
We accept returns on unused items with original tags within 30 days of purchase. Please note that for hygiene reasons, swimwear must have the protective liner intact and show no signs of wear.
Do you offer bulk discounts for lifeguard agencies or swim teams?
Yes, we provide special volume pricing for municipal pools, rescue organizations, and competitive teams. Please contact our sales department to set up a professional account.
Can I customize rescue tubes or uniforms with our facility logo?
Absolutely. We offer high-quality screen printing and embroidery services for lifeguard uniforms, hats, and select equipment. Minimum order quantities may apply for custom branding.
How do I ensure I am ordering the correct size?
Sizing varies by brand (Speedo, TYR, Nike, etc.). We provide a comprehensive size chart on every product page to help you find the most accurate fit for performance and comfort.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and official Purchase Orders from government agencies or educational institutions.